glints events management service dubai uae

Payment & Refund Policy

Effective Date: [01-02-2024]

Thank you for choosing Glint Events Management Services (“we,” “us,” or “our”) for your event decor needs. This Payment & Refund Policy explains our terms regarding payments, cancellations, and refunds. By making a purchase or booking our services, you agree to the terms outlined below.

1. Payment Terms

A. Accepted Payment Methods

We accept the following payment methods on our website:

  • Credit/Debit Cards: We accept major credit and debit cards.
  • Bank Transfers: Bank transfer details will be provided upon request.
  • Cash on Delivery (COD):
    We offer Cash on Delivery (COD) as a payment option for eligible orders within the UAE. COD payments must be made in full upon delivery.

All transactions are securely processed, and we take steps to protect your payment information.

B. Payment Timing

  • Events Decor Services: A non-refundable deposit (usually 50% of the total fee) is required at the time of booking to confirm your reservation. The remaining balance is due [3 days] before the event date.
  • E-commerce Purchases: Full payment is required at the time of purchase for all products ordered through our online store.

C. Currency

All prices are listed and processed in UAE Dirhams (AED). Any currency conversion fees or foreign exchange fees are the responsibility of the customer.

2. Cancellations and Refunds

We strive to accommodate our customers and handle cancellations and refunds fairly. Our policy varies based on the type of service:

A. Events Decor Services

  • Cancellation by the Customer:
    • More than [72 Hrs] before the event: You may cancel your booking, and we will refund any payment made, minus the 20% non-refundable deposit.
    • Between [48 – 72 Hrs] before the event: You may cancel your booking, and we will refund any payment made, minus the 30% non-refundable deposit.
    • Between [24-48 Hrs] before the event: You may cancel your booking, and we will refund any payment made, minus the 50% non-refundable deposit.
    • Less than [24 Hrs] before the event: Cancellations made close to the event date are not eligible for refunds, as we incur costs in preparing for your event.
  • Rescheduling:
    • Subject to availability, you may reschedule your booking. A rescheduling fee may apply depending on the notice period and scope of the changes. Please contact us at least [7 days] before the event to discuss options.
  • Cancellation by Glint Events Management Services:
    • If we are forced to cancel due to unforeseen circumstances (e.g., extreme weather, regulatory restrictions), we will offer a full refund or allow you to reschedule without any penalty.

B. E-commerce Purchases

  • Order Cancellations:
    • You may cancel an online order within [24-48 hours] of purchase if the item has not been shipped. Please contact our customer support team immediately.
  • Refunds on Products:
    • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [24 Hours] of receiving the item with photographic evidence. We will arrange for a replacement or refund as appropriate.
    • Change of Mind: Refunds are not available for change of mind or preference. However, exchanges may be considered on a case-by-case basis.
  • Return Process:
    • To initiate a return or replacement, please contact us at [glintems@gmail.com | +971 50 511 9041]. Approved returns must be sent to the provided address with proof of purchase.

3. Refund Processing

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Refunds may take up to [7–14 business days] to process, depending on your bank or payment provider.

4. Contact Us

For questions or assistance with our Payment & Refund Policy, please contact us at:

Glint Events Management Services
Email: glintems@gmail.com
Phone: +971 50 511 9041
Address: Office-1801, Ontario Tower, Business Bay, Dubai